Contact us

At VegasHero Casino, we understand the importance of accessible and helpful customer support. We're here to assist you with any questions or concerns about your account, gameplay, or responsible gaming.

Availability

Our support team is available from 08:00 to 00:00 GMT daily via live chat and email. You can choose the most suitable channel for your issue:

• Live Chat: Our live chat service allows you to get instant assistance with any queries you may have. We strive to respond within 45 seconds during peak hours.
• Email Support: If you'd prefer to reach out by email, we'll do our best to respond within one business day.

Help Centre

In addition to contacting us directly, you can also access a wealth of information through our comprehensive Help Centre and FAQ section. Here, you'll find detailed guides on topics such as account creation, deposit methods, and responsible gaming practices.

Verification or Account-Help Support

For any issues related to your account verification, deposits, or withdrawals, please contact us via live chat or email, providing as much detail about the issue as possible. We'll be happy to assist you with any queries or concerns.

Responsible Gambling Assistance

We take responsible gaming very seriously and offer various tools to help you manage your play:

• Reality Checks: You can set reality checks between 15 minutes to 120 minutes, allowing you to stay in control of your gameplay.
• Time-Outs: We allow time-outs ranging from 24 hours to 30 days, giving you the freedom to take a break from playing.
• Self-Exclusion: If needed, we can exclude you from playing on our platform for up to six months or permanently.

Technical Support

For any technical issues related to gameplay, software compatibility, or account access, please contact us via live chat or email. We'll be happy to assist with troubleshooting and resolving the issue.

Complaint or Dispute Guidance

In the unlikely event that you have a complaint or dispute regarding your experience on our platform, we're committed to addressing it promptly:

• Escalation Procedure: If necessary, we may involve our senior support team members to resolve any outstanding issues.
• Communication Response Expectations: We strive for clear and timely communication with all customers. Please allow up to one business day for a response.

Account-Security Assistance

If you have concerns about the security of your account or believe it has been compromised, please contact us immediately via live chat or email. We'll take necessary steps to protect your information.

Mobile and Desktop Support Accessibility

You can access our support channels through both mobile and desktop devices. Our website is optimized for various screen sizes and formats.

While we strive for clarity in our responses, if you're unable to find the answer to a question within this guide or require more extensive assistance, please contact us directly via live chat or email.

We appreciate your feedback on how we can improve our support offerings. Your input will help us create an even better experience for all players at VegasHero Casino.